Our Reviews

Pamela H|2022 GMC Terrain

Confirmed Service Customer

3/20/2026

Excellent and professional staff and technicians. Always friendly to answer questions. Patrick was extremely helpful in getting me in quickly.

3/21/2026

Pamela, we appreciate you taking the time to leave us this feedback. Thank you, and have a fantastic day!

Business Response

DAPHNE, AL

Leon L|2025 GMC Sierra 2500 HD

Confirmed Service Customer

3/20/2026

Great job

3/21/2026

We're happy to hear you had such a positive experience with our team! We sincerely thank you for the positive review, and look forward to seeing you again soon!

Business Response

SARALAND, AL

Ronald M|2021 Buick Enclave

Confirmed Service Customer

7/24/2025

I was in and out in a timely fashion and everybody was very professional.

7/25/2025

We are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Business Response

MOBILE, AL

Curtis S|2025 GMC Yukon XL

Confirmed Sales Customer

8/11/2025

Awesome

BRENT WALDRON

8/13/2025

Curtis, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. We hope that you have a great day!

Business Response

MILTON, FL

Joshua W|2016 GMC Yukon

Confirmed Service Customer

7/28/2025

Excellent experience all around.

7/29/2025

Joshua, your satisfaction is important to us, so we want to sincerely thank you for choosing McConnell GMC and we hope to see you again soon!

Business Response

MOBILE, AL

Jason B|2025 GMC Sierra 2500 HD

Confirmed Sales Customer

8/4/2025

Brent Waldron made the experience more enjoyable than what I was expecting. I typically dread going to buy a new vehicle, but Brent made the entire experience much better. The finance department did an amazing job as well.

BRENT WALDRON

8/5/2025

Jason, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Business Response

MOBILE, AL

William P|2025 GMC Yukon

Confirmed Sales Customer

8/20/2025

Brent Waldron and Jimmy Hall went above and beyond to make my experience like I was family. Highly recommend reaching out to Brent Waldron for your next vehicle purchase. Brent responds to after hours texts and even on his days off. First class experience.

BRENT WALDRON

8/21/2025

William, our staff is committed to providing each of our clients with the best automotive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Business Response

FORT MYERS, FL

Larry F|2019 Buick Enclave

Confirmed Service Customer

8/29/2025

Everything went as scheduled. Service Technicians are prompt and reliable.

9/1/2025

Larry, we're happy you found our staff to be so supportive during your experience here at McConnell GMC - Service. We are always more than happy to assist you if anything else comes up. Take care!

Business Response

MOBILE, AL

Brandon B|2017 GMC 1500 Sierra

Confirmed Service Customer

8/29/2025

Great job explaining issues, and getting back to me with updates.

9/1/2025

Brandon, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!

Business Response

MOBILE, AL

Kenneth P|2023 GMC Acadia

Confirmed Service Customer

9/12/2025

Through

9/15/2025

We appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help!

Business Response

GRAND BAY, AL

Edward J|2022 GMC 1500 Sierra

Confirmed Service Customer

7/25/2025

Did everything they said was needed .

7/25/2025

Edward, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!

Business Response

THEODORE, AL

Jerry C|2025 GMC Sierra 1500

Confirmed Sales Customer

9/1/2025

Simply, quick, no pressure, and professional staff. Second truck sold to my family in 4 days. They must be doing something right.

GREGORY MCCOWN

9/2/2025

Jerry, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!

Business Response

MOBILE, AL

Nicholas B|2025 GMC HUMMER EV SUV

Confirmed Sales Customer

9/15/2025

Great to work with.

BRENT WALDRON

9/16/2025

We are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

Business Response

PONTE VEDRA BEACH, FL

Bobby Y|2023 GMC Sierra 1500

Confirmed Service Customer

9/24/2025

I have always had a great experience at McConnell dealership, they very polite and knowledgeable, we really appreciate the service they provide

9/25/2025

Bobby, we're glad everything was completed quickly and to your satisfaction! We sincerely value your business and look forward to your next visit!

Business Response

MOBILE, AL

Leon L|2025 GMC Sierra 2500 HD

Confirmed Sales Customer

8/17/2025

That’s what I really great opportunity to work with some really great people.

PEGGY O'BRIEN

8/18/2025

Leon, we're happy you found our staff to be so supportive during your experience here at McConnell GMC. We look forward to your next visit! Take care!

Business Response

SARALAND, AL

Stevie C|2025 GMC Sierra 1500

Confirmed Sales Customer

9/1/2025

Great the price all most what I wanted

BRENT WALDRON

9/2/2025

Stevie, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!

Business Response

SEMMES, AL

Earl M|2020 GMC 1500 Sierra

Confirmed Service Customer

9/11/2025

oil change and tire rotation was good, oil life wasn't reset and on back of tailgate had something black on back of it. Very Disappointed.

9/12/2025

Earl, we work hard to provide a fantastic experience to everyone. It's discouraging to see that you had a negative experience. We would like an opportunity to make this up to you. If you are willing, please reach out to us at (251) 476-4141 so we can work towards a resolution.

Business Response

MCINTOSH, AL

Jordan G|2018 GMC Yukon

Confirmed Service Customer

9/15/2025

Fixed all the issues I was having quickly and spent time making sure it was covered by warranty so I had to pay as little out of pocket as possible.

9/16/2025

Jordan, we are so happy to read such a great review about McConnell GMC! If you have any further questions, please give us a call. We're always happy to help!

Business Response

MOBILE, AL

Michael S|2025 GMC Sierra 2500 HD

Confirmed Sales Customer

9/15/2025

Thomas did a Great job , Except I lost alot of money on the used truck I bought 3 months ago from yall. It had transmission issues.

THOMAS ALISON

9/16/2025

We're happy you found our staff to be so supportive during your experience here at McConnell GMC. Please don't hesitate to reach out if there's anything additional we can do for you.

Business Response

CANTONMENT, FL

Bradley S|2024 GMC Acadia

Confirmed Service Customer

9/24/2025

Katelyn Moye is fantastic, a real asset to your team. Colin, in detailing, was very helpful, cleaning pine sap off my car. I rate those two a ten out of ten. I brought my car in for 4 things: Change oil, rotate tires, pine sap on the car (I parked it under a pine tree and didn’t realize the tree was bleeding sap), and to get the touch unlock mechanism fixed (as of last Sunday, you have to click the unlock button on the fob). The touch to unlock the car was not fixed. All other items were taken care of.

9/25/2025

Bradley, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Business Response

MOBILE, AL

Homer C|2020 GMC 1500 Sierra

Confirmed Service Customer

9/27/2025

Greg does a great job

9/29/2025

We're happy you found our staff to be so supportive during your experience here at McConnell GMC - Service. Please let us know if there is anything else we can do for you; we are more than happy to help!

Business Response

SILVERHILL, AL

Theresa R|2014 GMC 1500 Yukon XL

Confirmed Service Customer

8/10/2025

Courteous, professional and reliable service

8/12/2025

Theresa, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

Business Response

MOBILE, AL

Kimberly W|2016 Buick Regal

Confirmed Service Customer

8/13/2025

Very Good

8/16/2025

Kimberly, we're so happy we were able to help you out! Thank you again for choosing McConnell GMC - Service and we hope to see you again.

Business Response

MOBILE, AL

Scott B|2026 GMC Sierra 1500

Confirmed Sales Customer

8/30/2025

Great help and friendly attitude from everyone i met in the organization

STEVEN BROWN

9/1/2025

Scott, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Business Response

DAUPHIN ISLAND, AL

John L|2024 GMC Yukon XL 1500

Confirmed Service Customer

9/8/2025

Took way too long for someone to come check me in. I understand people being busy but wasn’t that busy. 15-20 minutes

CHUNCHULA, AL

Joe C|2026 GMC Sierra 1500

Confirmed Sales Customer

9/8/2025

I was pleased with the service and I was absolutely thrilled with my new truck.

FOLEY, AL

Valencia C|2019 Buick Encore

Confirmed Service Customer

9/29/2025

The staff was pleasant and polite. I didn't have to wait long for service.

9/30/2025

Valencia, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!

Business Response

MOBILE, AL

Michael L|2021 GMC 1500 Sierra

Confirmed Service Customer

10/8/2025

My truck got done and no one come and told me it was done I had to find it when looks like it closed up.

10/10/2025

Michael, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. If you'd be willing to provide more feedback, please reach out to us at (251) 545-4262 so we can assist you further.

Business Response

CHUNCHULA, AL

Michael H|2024 GMC Yukon

Confirmed Service Customer

8/1/2025

The young lady in the service department did a very good job. They serviced my vehicle very quickly. The only problem I have is that y’all will not honor my service agreement. I got when I purchased a vehicle in Tuscaloosa. I wish that y’all could because y’all did a good job Thank you!

8/4/2025

Thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

Business Response

MOBILE, AL

Barry H|2024 GMC Yukon

Confirmed Service Customer

8/1/2025

Brought vehicle in for oil change, tire rotation,etc. everything was done correct & in a very timely manner.

8/4/2025

Your satisfaction is important to us, so we want to sincerely thank you for choosing McConnell GMC and we hope to see you again soon!

Business Response

SEMMES, AL

Karen M|2021 GMC Yukon

Confirmed Service Customer

8/11/2025

Very helpful and always polite and makes service convenient

8/14/2025

Karen, thank you so much for the positive review! Feel free to reach out to us if you need anything. Have a wonderful day.

Business Response

SARALAND, AL

Anthony P|2025 GMC Sierra 2500 HD

Confirmed Sales Customer

8/11/2025

This was the most enjoyable vehicle purchase that I have experienced.

GREGORY MCCOWN

8/14/2025

We are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

Business Response

IRVINGTON, AL

Mary R|2017 GMC Acadia

Confirmed Service Customer

8/25/2025

Always friendly and very helpful!

8/26/2025

Mary, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Business Response

MOBILE, AL

P W|2023 GMC Yukon

Confirmed Service Customer

8/25/2025

Great service - fast and car back clean!

8/26/2025

We are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

Business Response

MOBILE, AL

Robert M|2023 GMC Acadia

Confirmed Service Customer

9/12/2025

Took car in had battery checked battery was replaced no charge in warranty

9/15/2025

We're so happy we were able to help you out! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Business Response

MOBILE, AL

Jack T|2026 GMC Sierra 1500

Confirmed Sales Customer

9/18/2025

Greg "Gump" McCowin has sold me 10+ vehicles since 2003, he does a great job. Small things like sending me a birthday card every year for over 20 years go along way.

GREGORY MCCOWN

9/19/2025

Jack, our staff is committed to providing each of our clients with the best automotive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Business Response

MOBILE, AL

Gregory S|2026 GMC Sierra 1500

Confirmed Sales Customer

10/16/2025

Everything went smoothly and quickly. Nathan and the finance guy were very easy to deal with.

NATHAN JONES

10/19/2025

We're happy you found our staff to be so supportive during your experience here at McConnell GMC. If you have any further questions, please give us a call. We're always happy to help!

Business Response

THEODORE, AL

James B|2025 Buick Enclave

Confirmed Service Customer

7/27/2025

I have reported my breaks squealing at both maintenance appointments and once brought in specifically for the breaks. ALL three times the report says no further action is needed. I have a brand new 2025 Enclave ST with less than 13K miles and breaks have been squealing for months. My husband and I have been buying vehicles at McConnell for well over 20 years! Squealing breaks on a brand new car is unacceptable.

7/28/2025

We regret to hear that your experience with us was not a more positive one. We'd like the opportunity to turn your experience around. Please reach out to us at (251) 476-4141 at your earliest convenience to discuss how we can turn this experience into a positive one.

Business Response

SARALAND, AL

Ginger M|2023 GMC Yukon

Confirmed Service Customer

8/11/2025

Very nice and extremely helpful with an urgent tire issue.

8/13/2025

We are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

Business Response

MOBILE, AL

Lance H|2025 GMC Canyon

Confirmed Service Customer

9/19/2025

Great curiosity Driver

9/23/2025

Lance, your satisfaction is important to us, so we want to sincerely thank you for choosing McConnell GMC - Service and we hope to see you again soon!

Business Response

MOBILE, AL

Brent W|2018 GMC 2500HD Sierra

Confirmed Service Customer

9/24/2025

Fast and quick!

9/24/2025

Brent, it is great to hear everything was done quickly and to your satisfaction! We hope to see you soon!

Business Response

MOBILE, AL

Leara H|2015 Buick Verano

Confirmed Service Customer

10/18/2025

Staff were courteous and service was done in a timely manner.

10/20/2025

Leara, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.

Business Response

MOBILE, AL

Arlen G|2024 Buick Enclave

Confirmed Service Customer

7/24/2025

It's usually good. This time I had made an appointment to have a check engine light seen about and also for an oil change and tire rotation. Somehow when I brought the car in for the appointment there was no record of the request to see about the check engine light. After several minutes of discussion with service tech the issue was finally resolved and the car put in the shop to correct the issue.

7/25/2025

Arlen, your satisfaction is important to us, so we want to sincerely thank you for choosing McConnell GMC - Service and we hope to see you again soon!

Business Response

MOBILE, AL

Janet M|2025 GMC Acadia

Confirmed Sales Customer

7/24/2025

Everybody was super professional and I had a great experience

NATHAN JONES

7/25/2025

Janet, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit!

Business Response

SEMMES, AL

Leo L|2018 GMC 1500 Sierra

Confirmed Service Customer

8/12/2025

I have been dealing with McConnell Automotive for 23 years. I have always been pleased with the sales and service departments. Everyone is very friendly, helpful and professional. I have always been treated like I was important. I will continue to deal with McConnell for the foreseeable future.

8/15/2025

Leo, we appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help!

Business Response

MILLRY, AL

Allen J|2022 GMC 3500HD Sierra

Confirmed Service Customer

9/18/2025

Over $200 and 2 + hours to change oil? I asked to have the front two tires swapped and it was not done

DAUPHIN ISLAND, AL

Christian K|2023 GMC Sierra 1500

Confirmed Service Customer

9/23/2025

Terrible communication.

9/24/2025

Christian, we regret to hear that your experience with us was not a more positive one. We'd like the opportunity to turn your experience around. Please reach out to us at (251) 476-4141 at your earliest convenience to discuss how we can turn this experience into a positive one.

Business Response

MOBILE, AL

Bernard H|2014 GMC 1500 Yukon

Confirmed Service Customer

9/23/2025

Everything went great 👍

9/24/2025

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Business Response

MOBILE, AL

Scot S|2024 GMC Sierra 1500

Confirmed Service Customer

10/8/2025

Wonderful… from Chris to Stan they were very personable and care.. in and out in 20 minutes or less

10/9/2025

Scot, thanks for highlighting some of our staff who helped make this such a great experience! We hope to be of service to you again in the future. Best wishes, McConnell GMC

Business Response

SARALAND, AL

Deborah G|2025 GMC Acadia

Confirmed Sales Customer

11/10/2025

No pressure

PEGGY O'BRIEN

11/10/2025

We appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!

Business Response

CITRONELLE, AL

Gerard M|2025 GMC Acadia

Confirmed Sales Customer

8/9/2025

Great people

GREGORY MCCOWN

8/12/2025

Gerard, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We sincerely value your business and look forward to your next visit!

Business Response

MOBILE, AL

Zachary N|2023 GMC Sierra 1500

Confirmed Service Customer

8/15/2025

You did good The only issue I had was getting in touch to get status update

8/17/2025

We appreciate you taking the time to leave us this feedback. We hope to see you soon!

Business Response

GRAND BAY, AL

Brenda W|2017 Buick Enclave

Confirmed Service Customer

8/21/2025

I was a drop in, didn't expect to get in, was told it would be 2 hours, they worked me in and out within an hour great service

8/24/2025

We are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

Business Response

IRVINGTON, AL

Tracy A|2025 GMC Acadia

Confirmed Sales Customer

9/8/2025

Peggy and staff made all a very easy process. Thank You!

SATSUMA, AL

Gregory B|2022 GMC Canyon

Confirmed Service Customer

9/11/2025

great people doing great work

9/12/2025

Thank you; we appreciate your feedback! We hope to see you soon!

Business Response

MOBILE, AL

Lauren B|2016 GMC Terrain

Confirmed Service Customer

10/6/2025

Edmond went above and beyond! He handled all my service needs in a timely manner! Awesome job!!

10/7/2025

Lauren, we are very happy we could provide you with a positive experience! We look forward to your next visit! Take care!

Business Response

SATSUMA, AL

Jimmy W|2026 GMC Sierra 1500

Confirmed Sales Customer

10/29/2025

Very good service

BRENT WALDRON

11/1/2025

We're happy to hear you had such a positive experience with our team! We hope to be of service to you again in the future. Best wishes, McConnell GMC

Business Response

MOBILE, AL

Thomas G|2022 GMC Yukon

Confirmed Service Customer

11/17/2025

It was a real great experience

11/18/2025

Thomas, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

Business Response

PERDIDO, AL

Joseph P|2022 GMC 1500 Sierra Limited

Confirmed Service Customer

9/26/2025

They treat me like a superstar

9/29/2025

Joseph, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

Business Response

MOBILE, AL

Thomas F|2024 GMC Sierra 1500

Confirmed Service Customer

10/10/2025

Service advisers did a great job as usual.

10/12/2025

Thomas, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

Business Response

SATSUMA, AL

Anthony H|2024 GMC Yukon

Confirmed Service Customer

11/12/2025

Inside my vehicle had oil all over my interior

11/13/2025

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (251) 476-4141 to discuss your concerns, as your satisfaction is of utmost importance to us.

Business Response

MOBILE, AL

Michael B|2021 GMC 1500 Sierra

Confirmed Service Customer

11/21/2025

Very prompt and courteous

11/24/2025

Michael, we appreciate you taking the time to leave us this feedback. We are always more than happy to assist you if anything else comes up. Take care!

Business Response

MOBILE, AL

Diane F|2020 Buick Envision

Confirmed Service Customer

11/21/2025

On time no long wait

11/24/2025

Diane, we appreciate your positive review about your recent experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!

Business Response

MOBILE, AL

Leo L|2018 GMC 1500 Sierra

Confirmed Service Customer

12/3/2025

I have been dealing with McConnell Buick GMC for 23 years. They are always nice, very professional, and extremely helpful. I highly recommend.

12/3/2025

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Business Response

MILLRY, AL

Edward C|2026 GMC Sierra 2500 HD

Confirmed Sales Customer

12/29/2025

Fair Price, Family Based Business. Experienced Professional Staff, excellent experience and easy to communicate with. Great place to buy your next vehicle.

ROBERT MAYERS

12/29/2025

We are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!

Business Response

SEMINOLE, AL

Jacqueline E|2015 Buick Enclave

Confirmed Service Customer

1/1/2026

McConnell has always had excellent experience from me. I've been a customer for about 12 years now. They take care of there customer very very Good

1/2/2026

Jacqueline, Wow, we're glad you had such a wonderful experience with us! We are always more than happy to assist you if anything else comes up. Take care!

Business Response

MOBILE, AL

Christopher N|2025 GMC Sierra 1500

Confirmed Service Customer

1/1/2026

Great experience throughout. Easy to set up an appointment as well as friendly and efficient.

1/2/2026

Christopher, your satisfaction is our top priority. We hope to be of service to you again in the future. Best wishes, McConnell GMC - Service

Business Response

THEODORE, AL

Robert B|2019 GMC 1500 Sierra

Confirmed Service Customer

10/22/2025

Good

10/23/2025

Robert, we really appreciate your feedback! Please don't hesitate to reach out to us if there's anything more we can do!

Business Response

SPANISH FORT, AL

Carolyn J|2017 Buick Enclave

Confirmed Service Customer

11/6/2025

It was great they got my car in I got my car in and was fix that same day l thank you so much Mrs..Carolyn Johnson

11/7/2025

Carolyn, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Business Response

MOBILE, AL

Nancy M|2019 Buick Enclave

Confirmed Service Customer

11/7/2025

Friendly and efficient

11/10/2025

Nancy, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Business Response

GAINESTOWN, AL

Adrian P|2015 GMC Yukon XL

Confirmed Service Customer

11/12/2025

THEY WERE VERY PROFESSIONAL AND WASBPOLITE

11/12/2025

Adrian, our staff is committed to providing each of our clients with the best automotive experience! We hope to be of service to you again in the future. Best wishes, McConnell GMC

Business Response

MOBILE, AL

Craig W|2021 GMC 1500 Sierra

Confirmed Service Customer

12/8/2025

Mariah was very courteous and efficient. I was in and out in a decent time.

12/9/2025

Craig, we appreciate you taking the time to leave us this feedback. We are always more than happy to assist you if anything else comes up. Take care!

Business Response

MOSS POINTE, MS

Thomas R|2018 GMC Yukon

Confirmed Service Customer

12/8/2025

Patrick is awesome

12/9/2025

Thomas, we really appreciate your positive review! Please let us know if there is anything else we can do for you; we are more than happy to help!

Business Response

MOBILE, AL

Gene S|2022 GMC 2500HD Sierra

Confirmed Service Customer

12/26/2025

Positive experience.

12/26/2025

We are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!

Business Response

GRAND BAY, AL

Walter A|2017 GMC Yukon XL

Confirmed Service Customer

1/1/2026

Greg was Super with the handling of! my service repair !!!!!!

1/2/2026

Thanks for highlighting some of our staff who helped make this such a great experience! We sincerely value your business and look forward to your next visit!

Business Response

MOBILE, AL

Lywanda B|2026 GMC Terrain

Confirmed Sales Customer

1/7/2026

I’m am a return customer I cannot express how thankful I am for Greg “Gump” McGowin he is very thoughtful has always checked on how things were going with my last Terrain and he was amazing in getting me into my new 2026 Terrain. I love McConnell because there are straight up place to do business.

GREGORY MCCOWN

1/7/2026

Thank you for your kind review; we are happy to pass along your comments to Greg here at McConnell GMC! We are always more than happy to assist you if anything else comes up. Take care!

Business Response

CITRONELLE, AL

Hope O|2026 GMC Terrain

Confirmed Sales Customer

9/12/2025

I am so glad I decided to stop into McConnell to see what they had to offer. The experience from the time I walked in the door, to the time I drove away in my new GMC Terrain, was stress and hassle free. I appreciate all the help and guidance and I love my new GMC!

PEGGY O'BRIEN

9/15/2025

Hope, we appreciate your positive review about your recent experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.

Business Response

JACKSON, AL

Jill R|2016 GMC Canyon

Confirmed Service Customer

9/17/2025

Dealership is good and service manager is helpful but the GMC recalls and faulting parts coverage needs improvement.

9/18/2025

Jill, we always want to hear back from our clients and we're glad you had such a positive experience with us! If you have any further questions, please give us a call. We're always happy to help!

Business Response

MOBILE, AL

Dorene E|2023 GMC Yukon

Confirmed Service Customer

10/7/2025

Great service

10/8/2025

We are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!

Business Response

MOBILE, AL

Brent W|2018 GMC 2500HD Sierra

Confirmed Service Customer

11/3/2025

Never an issue. Service completed in a timely manner.

11/5/2025

Brent, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!

Business Response

MOBILE, AL

Wayne H|2025 GMC Sierra 2500 HD

Confirmed Service Customer

11/16/2025

I prefer to speak with a person and not deal with AI. Friendly service manager and nice waiting area,

11/17/2025

Wayne, we appreciate you taking the time to leave us this feedback. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (251) 545-4262.

Business Response

MOSS POINT, MS

Eric M|2018 Buick Encore

Confirmed Service Customer

11/21/2025

Fast abd Professional

11/24/2025

Eric, your wonderful feedback and rating mean a lot to us. If you have any further questions, please give us a call. We're always happy to help!

Business Response

MOBILE, AL

Michael W|2024 GMC Sierra 1500

Confirmed Service Customer

12/5/2025

When I returned to get my vehicle after a recall inspection, upon arrival no one spoke to me when I entered the service bay even though there were several employees in the area, I didn’t speak with the service advisor about what they found so after I checked out with the cashier and signed the paperwork she didn’t tell me where my vehicle was she just gave me my keys and walked away. I had to ask someone where it was, but she did volunteer to get it for me.

12/6/2025

Michael, we regret to hear that you had this experience with us. We'd like the opportunity to turn your experience around. Please reach out to us at (251) 476-4141 at your earliest convenience to discuss how we can turn this experience into a positive one.

Business Response

SEMMES, AL

Jc G|2021 Buick Encore GX

Confirmed Service Customer

1/11/2026

Professional and courtesy I was not scheduled but was able to get the job done in a timely manner,

1/11/2026

We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Take care!

Business Response

MOBILE, AL

Barry S|2015 Buick Enclave

Confirmed Service Customer

11/3/2025

Greg Bohlman is always very honest and helpful

11/4/2025

Barry, we're glad to hear you found our staff was so helpful! Thank you for choosing McConnell GMC and we hope to see you again.

Business Response

MOBILE, AL

Jerry C|2026 GMC Sierra 1500

Confirmed Sales Customer

11/22/2025

Everyone was great made you feel like family couldn’t ask for a better experience🤠

PEGGY O'BRIEN

11/24/2025

Jerry, thanks! We always want to hear back from our clients, and we're glad you had such a positive experience with us! We sincerely value your business and look forward to your next visit!

Business Response

CHUNCHULA, AL

Alan G|2025 GMC Sierra 1500

Confirmed Service Customer

12/9/2025

Quality service albeit a little slow

12/9/2025

Alan, we're glad everything was completed quickly and to your satisfaction! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Business Response

PENSACOLA, FL

Alvin C|2017 Buick LaCrosse

Confirmed Service Customer

12/9/2025

Everything went very well. They got me in at my appointment time and got me out in a timely manner.

12/10/2025

Alvin, we appreciate your positive review about your recent experience with us! If you have any further questions, please don't hesitate to reach out!

Business Response

MOBILE, AL

Nancy J|2026 GMC Acadia

Confirmed Service Customer

12/12/2025

Great experience! Communication was perfect and I love my new GMC Acadia Denali! Friendly staff!

12/13/2025

Nancy, thank you for your kind words and this wonderful review! Please don't hesitate to reach out to us if there's anything more we can do!

Business Response

MOBILE, AL

Joseph B|2021 GMC Yukon XL

Confirmed Service Customer

12/18/2025

Outstanding. A real bonus to have accidentally run into Eddie McConnell during my visit. Thomas Hines is the BEST air traffic controller ever. And Edmond executed the plan with astonishing speed and efficiency.

12/19/2025

Joseph, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Business Response

DAPHNE, AL

Jeffrey M|2026 GMC Sierra 1500

Confirmed Sales Customer

12/18/2025

no complaints. very professional from start to finish.

BRENT WALDRON

12/19/2025

Jeffrey, thank you for your kind words and this wonderful review! Please let us know if there is anything else we can do for you; we are more than happy to help!

Business Response

THEODORE, AL

Matthew Joseph D|2026 GMC Sierra 1500

Confirmed Sales Customer

12/22/2025

It was a good experience Chris was my salesman and he was great to work with.

CHRISTOPHER HAMBERG

12/23/2025

Matthew, we're happy you found our staff to be so supportive during your experience here at McConnell GMC. Feel free to reach out to us if you need anything. Have a wonderful day.

Business Response

MOBILE, AL

Janice B|2021 Buick Enclave

Confirmed Service Customer

1/13/2026

Scheduled maintenance service with McConnell on 01/12/26. Had a delay that caused me to be 30 minutes behind. Called service department and they assured me that I would be served. Upon arrival we received service attentively, and in a very professional manner.

1/14/2026

We are so happy to read such a great review about McConnell GMC! We hope to see you soon!

Business Response

MOBILE, AL

Emmett P|2020 GMC 2500HD Sierra

Confirmed Service Customer

10/8/2025

McConnell was a great dealership to work with from the ordering and purchasing of my GMC and all 5 years of ownership with servicing the vehicle.

10/10/2025

We are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

Business Response

SARALAND, AL

Karen M|2021 GMC Yukon

Confirmed Service Customer

10/8/2025

Car was repaired perfectly in a timely matter and Rachel was a great help! Will always use mcconnell

10/10/2025

Karen, we're happy you found our staff to be so supportive during your experience here at McConnell GMC. Please let us know if there is anything else we can do for you; we are more than happy to help!

Business Response

SARALAND, AL

Brian C|2025 GMC Canyon

Confirmed Sales Customer

11/5/2025

Peggy was responsive and helpful in supporting test drives, showing features and functions of vehicles, etc. The whole process was friendly with no pressure to buy, but explain the options available to choose from.

PEGGY O'BRIEN

11/6/2025

Brian, thank you for your kind review; we are happy to pass along your comments to Peggy here at McConnell GMC! We hope to be of service to you again in the future. Best wishes, McConnell GMC

Business Response

MOBILE, AL

Karen T|2023 Buick Envision

Confirmed Service Customer

11/5/2025

McConnell has always been a professional dealership. My experience with the staff was excellent, they were very courteous.

11/6/2025

Karen, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We hope you have a great day!

Business Response

MOBILE, AL

Hope O|2026 GMC Terrain

Confirmed Service Customer

11/27/2025

Always so helpful and friendly. They went out of their way to help me.

11/28/2025

Hope, we are very happy to have provided you with such a positive experience! Thank you, and have a fantastic day!

Business Response

JACKSON, AL

Andre R|2020 Chevrolet Tahoe

Confirmed Service Customer

11/27/2025

I was in for a service and everything was done with done promptly

11/27/2025

Andre, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!

Business Response

EIGHT MILE, AL

Michael J|2026 GMC Sierra 1500

Confirmed Sales Customer

12/17/2025

Fast and smooth, exactly what I was looking for

NATHAN JONES

12/18/2025

We are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Business Response

GULF SHORES, AL

William F|2026 GMC Acadia

Confirmed Sales Customer

1/19/2026

Once we decided to move fwd w/ the purchase the process was pleasant and enjoyable

GREGORY MCCOWN

1/19/2026

William, we are very happy we could provide you with a positive experience! We sincerely value your business and look forward to your next visit!

Business Response

MOBILE, AL

Charles G|2012 Chevrolet Equinox

Confirmed Service Customer

12/19/2025

Very professional 👏

12/21/2025

Charles, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.

Business Response

MOBILE, AL

Charles W|2019 GMC 1500 Sierra

Confirmed Service Customer

12/19/2025

Called service dept. day before, wanted new battery. They gave me OIL CHANGE INSTEAD! Put truck back in, changed battery. WHERE IS COMMUNICATION BETWEEN SERVICE & INSIDE PAPERWORK? Was not charged for oil change, but still had 4,000 miles to go BEFORE it was due! STICKER WAS ON WINDSHIELD. YOUR STICKER WAS PLACED NEXT TO IT! Does this make any sense to ya'll AT ALL????

12/20/2025

Charles, thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (251) 476-4141 to discuss your concerns, as your satisfaction is of utmost importance to us.

Business Response

MOBILE, AL

Brandon C|2024 GMC HUMMER EV Pickup

Confirmed Service Customer

12/24/2025

Greg, Patrick, and the whole McConnell team are always great to work with!

12/24/2025

Brandon, we're happy to hear you had such a positive experience with our team! Thank you, and have a fantastic day!

Business Response

MOBILE, AL

Betty F|2022 Buick Encore GX

Confirmed Service Customer

1/12/2026

Quick & efficient

1/12/2026

Betty, thank you for your kind words and this wonderful review! Feel free to reach out to us if you need anything. Have a wonderful day.

Business Response

STAPLETON, AL

William K|2026 GMC Sierra 1500

Confirmed Sales Customer

1/26/2026

My Salesman had a family emergency but Brent stepped in and closed the deal without hesitation . Stayed late to get my Truck set up properly and helped me understand all the technology on this new GMC Sierra. He stayed late on a Friday night past normal business hours and was awesome! Can not wait to enjoy my new ride!

NATHAN JONES

1/27/2026

We appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!

Business Response

MOBILE, AL

Bradley S|2024 GMC Acadia

Confirmed Service Customer

2/6/2026

Mariah Boykin was pleasant, knowledgeable, and helpful. GMC McConnell staff is the best.

MOBILE, AL

William R|2024 GMC Sierra 1500

Confirmed Service Customer

2/10/2026

Had agreed to price discount before booking service. Had to get attendant to change my price discount twice. After getting in my vehicle to leave, had to get the tires aired up. The tires had exactly the same amount of pressure when I arrived and in the same position front and rears. Do not believe the tires were even rotated. Attendant indicated the tires needed to be re-calibrated; however, when service tech came to check the calibration, the tires had the same pressure in the same position upon arrival. Service Tech had to add air to all four tires. When I questioned this, the service tech would not even answer my question. I have purchased numerous vehicles and used McConnell for over 30 years and this the worst service I've ever received.

BAY MINETTE, AL

Clyde M|2021 GMC 1500 Sierra

Confirmed Service Customer

10/16/2025

Service was provided in a timely manner, my only issue is i was charged for my oil change and was given 2 free when i purchased the truck, this was my second time getting it done.

10/18/2025

Clyde, we appreciate you taking the time to leave us this feedback. Please contact us at (251) 545-4262 when you have an opportunity, and we will be more than happy to try and turn your experience around.

Business Response

EIGHT MILE, AL

Darlene S|2023 GMC Yukon

Confirmed Service Customer

10/16/2025

Patrick our service guy was great

10/18/2025

We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Business Response

MOBILE, AL

Robert M|2023 GMC Acadia

Confirmed Service Customer

10/16/2025

Great I was completely satisfied.

10/19/2025

Robert, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Business Response

MOBILE, AL

Pamela H|2022 GMC Terrain

Confirmed Service Customer

10/20/2025

The only place I'll take my SUV for service! So easy to schedule service and the staff is incredibly professional and kind!!!

10/21/2025

Pamela, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We sincerely value your business and look forward to your next visit!

Business Response

DAPHNE, AL

Joseph D|2026 GMC Sierra 2500 HD

Confirmed Sales Customer

12/18/2025

It was a hectic end of year for me, business-wise, and I needed to make a purchase before Dec 31. I reached out to John Hinton, with a rough idea of what I wanted. John took the ball and ran with it from there. Found the perfect truck and had the finance department work out all the details before I arrived. I simply walked in, signed, and drove away. It could not have been any easier or more professional.

JOHN HINTON

12/19/2025

Joseph, we appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help!

Business Response

ORANGE BEACH, AL

Juanita C|2021 GMC Yukon

Confirmed Service Customer

1/20/2026

Quick friendly and professional

1/21/2026

We're glad everything was completed quickly and to your satisfaction! We sincerely value your business and look forward to your next visit!

Business Response

SPANISH FORT, AL

Donald F|2015 GMC 1500 Sierra

Confirmed Service Customer

3/2/2026

I am very pleased with the quality of the repairs I received. Patrick was good with following through and informing me of the status of my vehicle. I was pleasantly surprised that the total cost of the repairs were actually less than what I was quoted. So why a four and not five stars. I came by the shop the previous week and made an appointment for my repair for the following Monday at 7:30AM. I dropped my vehicle off at 7:00AM on Monday. My expectation was my vehicle would be looked at that day and repairs on Tuesday. I made preparations for that. When I did not get a response until late Tuesday with repairs on Wednesday, that created an inconvenience for me. When I picked up my vehicle, I learned my total bill was about $800 less than expected I was gratefully surprised but I have several other maintenance items that I need and would have let you do them to keep me from the inconvenience of having to make arrangements to get my vehicle back to you. A loss for both of us. What I would like to make clear…it appears making an appointment has no value or meaning for me, the customer. While I am a bit disappointed, I am not unhappy with McConnell. Thank you for everything.

3/5/2026

Donald, we appreciate your honest feedback, as we are always looking for ways to improve. We'd like the opportunity to turn your experience around. Please reach out to us at (251) 476-4141 at your earliest convenience to discuss how we can turn this experience into a positive one.

Business Response

SARALAND, AL

Mary C|2021 GMC Yukon

Confirmed Service Customer

1/16/2026

Sadly, I have once again been disappointed with the service center at McConnell. I have purchased 3 vehicles from this dealership. They are all paid off. Terrible communication as always. Seems like I am the fool for making an appointment and respecting your time. The same respect is never exteneded to myself or husband. We cannot wait until we have to purchase another vehicle so we can go anywhere else. My experience has been the same level of terrible for all of my visits to the servise department. The check out lady is lovely. That is all the praise this center has earned.

1/16/2026

We regret to hear that your experience with us was not a more positive one. We would like the opportunity to address your concerns. Please reach out to us directly at (251) 545-4262 when you have a chance. Thank you, and we look forward to hearing from you.

Business Response

MOBILE, AL

Dyle D|2025 GMC Canyon

Confirmed Sales Customer

1/23/2026

Problem with vehicle, and can’t get anyone to return my call. Vehicle in shops over 24 hours.

NATHAN JONES

1/23/2026

Dyle, we apologize that you have not heard back from anyone at the dealership. A member of our staff will be reaching out to you shortly. We appreciate your business and look forward to speaking with you soon.

Business Response

GRAND BAY, AL

Hope O|2026 GMC Terrain

Confirmed Service Customer

2/9/2026

I always enjoy going to McConnell GMC. Everyone is so friendly and helpful. They always do a great job with my service! Everything is quick and easy. I make my appointment in the app, show up, and they get me taken care of! No shenanigans and no runaround! I appreciate them so much!

JACKSON, AL

Earl M|2020 GMC 1500 Sierra

Confirmed Service Customer

2/25/2026

oil/filter change tire rotation in about an hour and i'm out for shopping trip.

MCINTOSH, AL

Thomas H|2010 Chevrolet Silverado

Confirmed Service Customer

3/6/2026

They always do a great job taking care of me!!!

3/9/2026

Thomas, we appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help!

Business Response

MOBILE, AL

Patrick W|2023 GMC Yukon XL 1500

Confirmed Service Customer

3/6/2026

Unfortunately involved in a hit and run, but, Rachael and the Body Shop staff helped ease our situation with very prompt, professional service. Would highly recommend to others!

3/7/2026

Patrick, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Business Response

MOBILE, AL

Leon L|2025 GMC Sierra 2500 HD

Confirmed Service Customer

3/20/2026

Great job

3/21/2026

We're happy to hear you had such a positive experience with our team! We sincerely thank you for the positive review, and look forward to seeing you again soon!

Business Response

SARALAND, AL

Tracy A|2025 GMC Acadia

Confirmed Service Customer

3/28/2026

So thankful for all you do.

3/30/2026

We really appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

Business Response

SATSUMA, AL

Alvin C|2017 Buick LaCrosse

Confirmed Service Customer

1/7/2026

My appointment was delayed.

1/7/2026

Alvin, we appreciate you taking the time to leave us this feedback. We sincerely value your business and look forward to your next visit!

Business Response

MOBILE, AL

Paul W|2023 GMC Sierra 1500

Confirmed Service Customer

1/17/2026

Work done as promised.

1/17/2026

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We sincerely value your business and look forward to your next visit!

Business Response

MOBILE, AL

John W|2023 GMC Yukon

Confirmed Service Customer

1/21/2026

Got our vehicle in and out on time!

1/21/2026

John, we're glad everything was completed quickly and to your satisfaction! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Business Response

THEODORE, AL

Frank T|2026 GMC Sierra 1500

Confirmed Sales Customer

1/26/2026

Brent was very thorough with all the new items on the touch screen

BRENT WALDRON

1/26/2026

We're happy you found our staff to be so supportive during your experience here at McConnell GMC. Please let us know if there is anything else we can do for you; we are more than happy to help!

Business Response

THEODORE, AL

Gregory S|2026 GMC Sierra 1500

Confirmed Service Customer

1/29/2026

First time to visit. Very pleasant experience

1/29/2026

Gregory, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Business Response

THEODORE, AL

Kenneth B|2018 GMC 1500 Sierra

Confirmed Service Customer

2/25/2026

Good serv6 nit a little pricey

SATSUMA, AL

Richard G|2024 GMC Yukon

Confirmed Service Customer

2/25/2026

Excellent service. Nice People. Would recommend highly.

MOBILE, AL

Kenny M|2009 GMC Sierra

Confirmed Service Customer

3/12/2026

Great as usual!! Edmond is a great service person !!

3/13/2026

Kenny, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Business Response

THEODORE, AL

Alvin C|2017 Buick LaCrosse

Confirmed Service Customer

3/17/2026

I had a very good experience.

3/18/2026

We are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Business Response

MOBILE, AL

Bobby Y|2019 Buick Encore

Confirmed Service Customer

3/17/2026

We get great service at McConnell in a timely manner, we are very appreciative

3/18/2026

We are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Business Response

MOBILE, AL

KEITH B|2026 GMC Sierra 2500 HD

Confirmed Sales Customer

4/7/2026

I am very satisfied

GREGORY G

4/7/2026

We strive for 100% satisfaction, and it is great to see you had such a positive experience here. Please don't hesitate to reach out if there's anything additional we can do for you.

Business Response

SEMMES, AL

Joseph C|2022 GMC 1500 Sierra Limited

Confirmed Service Customer

12/11/2025

Fast friendly service. Staff are always welcoming and professional.

12/12/2025

We're glad everything was completed quickly and to your satisfaction! We sincerely value your business and look forward to your next visit!

Business Response

SEMMES, AL

Nathan M|2021 GMC Yukon XL

Confirmed Service Customer

12/17/2025

A job well done

12/18/2025

Nathan, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!

Business Response

MOBILE, AL

Timmy T|2025 GMC Canyon

Confirmed Service Customer

1/8/2026

Excellent service.

1/8/2026

Timmy, thank you so much for the positive review! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

Business Response

LILLIAN, AL

Edna M|2021 GMC Yukon XL

Confirmed Service Customer

1/27/2026

Good

1/28/2026

Thank you so much for your high star rating! We appreciate you taking the time to leave us this review. We hope that you have a great day!

Business Response

GRAND BAY, AL

Ricky H|2020 GMC 2500HD Sierra

Confirmed Service Customer

2/16/2026

Not coming back!

THEODORE, AL

Joan H|2021 Buick Envision

Confirmed Service Customer

3/9/2026

Service was timely. Staff was very professional

3/9/2026

We're happy to hear you had such a positive experience with our team! We sincerely thank you for the positive review, and look forward to seeing you again soon!

Business Response

MOBILE, AL

Brandon B|2017 GMC 1500 Sierra

Confirmed Service Customer

3/30/2026

The team was great and made sure all my questions were answered and even helped me reschedule for some other items that I needed. The customer service was excellent!

3/31/2026

Brandon, thank you for your kind review; we are happy to pass along your comments to the team here at McConnell GMC! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Business Response

MOBILE, AL

CATHERINE T|2026 GMC Yukon

Confirmed Sales Customer

4/5/2026

Very courteous, thorough and complete..Brent was great!

BRENT B

4/7/2026

Thanks for highlighting some of our staff who helped make this such a great experience! We can't wait to see you again, have a great day.

Business Response

THEODORE, AL

Sandra F|2017 GMC Acadia

Confirmed Service Customer

4/7/2026

Overall repair did good but they forgot to call me when they had finished their work so it stayed down there a week after repair was done if I hadn’t called to check, . I don’t know how long it would’ve been there.

PATRICK WILSON

4/8/2026

Sandra, we appreciate you taking the time to leave us this feedback. We'd like the opportunity to turn your experience around. Please reach out to us at (251) 545-4262 at your earliest convenience to discuss how we can turn this experience into a positive one.

Business Response

THEODORE, AL

Richard K|2017 GMC 1500 Sierra

Confirmed Service Customer

1/21/2026

Work completed in a timely manner, and at a reasonable cost.

1/22/2026

Richard, your satisfaction is our top priority. Please don't hesitate to reach out if there's anything additional we can do for you.

Business Response

MOBILE, AL

Nelson S|2026 GMC Sierra 1500

Confirmed Sales Customer

1/23/2026

Brent Waldron is a very honest and fair salesman. I have purchased Two trucks from him in the last 8 years. Great service and your finance representative were helpful. I will enjoy my 2026 Truck

BRENT WALDRON

1/23/2026

Nelson, we strive for 100% satisfaction, and it is great to see you had such a positive experience at McConnell GMC. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Business Response

MOBILE, AL

Curtis W|2024 Buick Envision

Confirmed Service Customer

1/28/2026

Good service personnel

1/28/2026

Curtis, we really appreciate your positive review! If you're ever in need of more help, please let us know!

Business Response

SATSUMA, AL

William M|2026 GMC Sierra 1500

Confirmed Sales Customer

1/29/2026

Very helpful and a pleasure to work with

ATMORE, AL

George D|2024 GMC Sierra 1500

Confirmed Service Customer

2/13/2026

Would have given it a five-star but didn't because me and several other routine maintenance customer's were delayed after our services were complete because the service lady was at lunch. Would highly recommend you have someone fill in for her during her lunch break so customers do not have to wait longer than necessary.

MOBILE, AL

Larry M|2021 GMC 1500 Sierra

Confirmed Service Customer

2/13/2026

I was totally amazed at the service I received. I was in and out in 45 minutes or less for a battery replacement. The service was outstanding. Thank you McConnell team. Larry

SEMMES, AL

Jerry C|2026 GMC Sierra 1500

Confirmed Service Customer

2/26/2026

Great

CHUNCHULA, AL

Timothy C|2016 GMC 1500 Sierra

Confirmed Service Customer

3/6/2026

great service by the entire team

3/7/2026

Timothy, thank you for your kind review; we are happy to pass along your comments to the team here at McConnell GMC! If you have any further questions, please give us a call. We're always happy to help!

Business Response

MOBILE, AL

Donald V|2019 GMC Yukon

Confirmed Service Customer

3/19/2026

Like always , they check you in, take care of your problem and send you on your way great service

3/22/2026

Donald, we really appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Business Response

SEMMES, AL

Janice R|2023 GMC Yukon

Confirmed Service Customer

4/14/2026

Positive and friendly people resulting in an excellent experience.

MARIAH BOYKIN

4/15/2026

Janice, we are very happy to have provided you with such a positive experience! If you're ever in need of more help, please let us know!

Business Response

MOBILE, AL

Theresa R|2014 GMC 1500 Yukon XL

Confirmed Service Customer

1/9/2026

Courteous, professional service--always!

1/9/2026

Theresa, thank you for your kind words and this wonderful review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Business Response

MOBILE, AL

Bennie G|2023 GMC Yukon XL 1500

Confirmed Service Customer

1/19/2026

I didn't have an appointment and was very pleased with the time and service.

1/20/2026

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Business Response

DAUPHIN ISLAND, AL

Thomas B|2014 Buick Regal

Confirmed Service Customer

2/2/2026

Received professional service during check in. Repairs were made and was notified car was ready for pickup quicker than expected.

FAIRHOPE, AL

Anthony H|2024 GMC Sierra 1500

Confirmed Service Customer

2/6/2026

Friendly atmosphere where it’s feels like family

MOBILE, AL

Ronnie L|2018 GMC Yukon

Confirmed Service Customer

2/6/2026

Mariah and Chad were great!

MOBILE, AL

Richard K|2017 GMC 1500 Sierra

Confirmed Service Customer

2/11/2026

Solved the seat cover problem. Satisfied with the work.

MOBILE, AL

Andrew Z|2026 GMC Sierra 1500

Confirmed Sales Customer

3/1/2026

The buying experience was great. Personnel was very helpful.

MOBILE, AL

Pamela H|2022 GMC Terrain

Confirmed Service Customer

3/20/2026

Excellent and professional staff and technicians. Always friendly to answer questions. Patrick was extremely helpful in getting me in quickly.

3/21/2026

Pamela, we appreciate you taking the time to leave us this feedback. Thank you, and have a fantastic day!

Business Response

DAPHNE, AL

Mrs V|2018 GMC Acadia

Confirmed Service Customer

4/5/2026

Did not fix the problem I took it in for.

MARIAH BOYKIN

4/7/2026

We regret to hear that you had this experience with us. We would like the opportunity to make this up to you. Please contact our manager at (251) 476-4141 so we can make your experience a positive one.

Business Response

THEODORE, AL

Tyjan D|2019 Buick Encore

Confirmed Service Customer

4/5/2026

No one would wait on me to pick up car

EDMOND LEON

4/7/2026

Tyjan, thank you for bringing this matter to our attention. We regret that you had a negative experience, and will use this as an opportunity to improve. Please reach out to us at (251) 476-4141 when you can so we can address this situation directly. Thank you and have a great day.

Business Response

EIGHT MILE, AL

Myles J|2024 Buick Enclave

Confirmed Service Customer

4/11/2026

We are always confident that we are going to get great service from the service department !

GREGORY BOHLMAN

4/13/2026

We're happy to hear you had such a positive experience with our team! We sincerely thank you for the positive review, and look forward to seeing you again soon!

Business Response

ATMORE, AL

Lance H|2025 GMC Canyon

Confirmed Service Customer

2/26/2026

Great

MOBILE, AL

Ulysses B|2026 GMC Sierra 1500

Confirmed Service Customer

2/26/2026

Everyone was very courteous and helpful, they gave me time to pick up my vehicle and it was ready at the appointed time. Thank McConnell !

PENSACOLA, FL

Clayton B|2026 GMC Yukon XL

Confirmed Sales Customer

3/14/2026

.

PEGGY O'BRIEN

3/16/2026

Thank you for the high star rating! We hope you have a great day!

Business Response

MOBILE, AL

Ronald M|2017 GMC 1500 Sierra

Confirmed Service Customer

3/14/2026

Good service, but expensive for an oil change.

3/16/2026

Ronald, we really appreciate your feedback! We would like the opportunity to address your concerns. Please reach out to us directly at (251) 476-4141 when you have a chance. Thank you, and we look forward to hearing from you.

Business Response

MOBILE, AL

Evangelia G|2026 GMC Yukon

Confirmed Sales Customer

3/14/2026

Everyone is always so kind and helpful.

PEGGY O'BRIEN

3/16/2026

Evangelia, we're so glad that we were able to go above and beyond your expectations! If you have any further questions, please don't hesitate to reach out!

Business Response

THEODORE, AL

Myrtle H|2026 GMC Terrain

Confirmed Sales Customer

3/15/2026

I have used Brent as a salesman and am very comfortable talking and handling my car experiences.

BRENT WALDRON

3/17/2026

Myrtle, we're happy to hear you had such a positive experience with Brent! Feel free to reach out to us if you need anything. Have a wonderful day.

Business Response

MOBILE, AL

Glenn D|2024 GMC Sierra 1500

Confirmed Service Customer

3/19/2026

Very professional. Contacted me to advise truck was ready sooner than i expected. Thanks McConnell.

3/20/2026

Glenn, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.

Business Response

THEODORE, AL

Lauren S|2026 GMC Terrain

Confirmed Service Customer

3/19/2026

So quick and easy! Took an hour or so!

3/20/2026

Lauren, thank you; we appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Business Response

MOBILE, AL

MICHAEL H|2026 GMC Sierra 1500

Confirmed Sales Customer

4/14/2026

Peggy was awesome!!

PEGGY P

4/15/2026

Michael, thank you for your kind review; we are happy to pass along your comments to the team here at McConnell GMC! If you have any further questions, please don't hesitate to reach out!

Business Response

SEMMES, AL

Gregory E|2022 GMC Canyon

Confirmed Service Customer

4/30/2026

Great people doing quality work

RACHEL BOYINGTON

5/1/2026

Gregory, thank you so much for the positive review! We are always more than happy to assist you if anything else comes up. Take care!

Business Response

MOBILE, AL

ROBERT W|2026 GMC Terrain

Confirmed Sales Customer

6/5/2026

Great staff. Friendly,accommodating and knowledgeable.

MOBILE, AL

Michael E|2025 GMC Sierra 1500

Confirmed Service Customer

4/15/2026

All went well.

GREGORY BOHLMAN

4/15/2026

Michael, we really appreciate your feedback! Feel free to reach out to us if you need anything. Have a wonderful day.

Business Response

SARALAND, AL

Brent H|2018 GMC 2500HD Sierra

Confirmed Service Customer

4/16/2026

Another service quick and easy.

MARIAH BOYKIN

4/17/2026

Brent, thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!

Business Response

MOBILE, AL

Robert G|2023 GMC Acadia

Confirmed Service Customer

4/19/2026

Service was great everything went as expected

RACHEL BOYINGTON

4/19/2026

Robert, we really appreciate your feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

Business Response

MOBILE, AL

Ginger M|2023 GMC Yukon

Confirmed Service Customer

4/28/2026

Friendly, helpful and on time. Thanks!

MARIAH BOYKIN

4/29/2026

We're glad everything was completed quickly and to your satisfaction! Feel free to reach out to us if you need anything. Have a wonderful day.

Business Response

MOBILE, AL

Leslie P|2023 GMC Yukon

Confirmed Service Customer

4/30/2026

Very efficient and friendly staff

MICHAEL RICHBURG

4/30/2026

Leslie, we really appreciate your feedback! We do hope we can be of assistance in the future. Take care!

Business Response

MOBILE, AL

Michael B|2022 GMC 1500 Sierra

Confirmed Service Customer

4/30/2026

It was just time for service

GREGORY BOHLMAN

5/1/2026

Michael, thank you; we appreciate your feedback! If you have any further questions, please don't hesitate to reach out!

Business Response

SPANISH FORT, AL

Barry L|2025 GMC Yukon

Confirmed Service Customer

4/30/2026

From delivery hand-off to return to owner hand-off, all points of contact treated me with respect, courtesy, and just the right sprinkle of humor and personal interaction. Service delivery was prompt, I was kept informed of progress, and my SUV was returned to me clean, and the radio had not been turned to a rap or heavy metal station to suit someone elses music preferences. AND, the price was perfectly fair and appropriate... I will continue to use this dealer as my primary point of maintenance and service. BGayles

MARIAH BOYKIN

4/30/2026

We are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

Business Response

MOBILE, AL

James E|2023 Buick Envision

Confirmed Service Customer

5/22/2026

Very Good

MARIAH BOYKIN

5/23/2026

James, thank you; we appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!

Business Response

MOBILE, AL

Jack C|2024 GMC Sierra 2500 HD

Confirmed Service Customer

5/22/2026

All services were up to my expectations

MARIAH BOYKIN

5/23/2026

Jack, thank you for your kind words and this wonderful review! Please don't hesitate to reach out if there's anything additional we can do for you.

Business Response

SATSUMA, AL

George M|2022 GMC 1500 Sierra

Confirmed Service Customer

6/17/2026

Greg Bohlman is terrific, he is willing to always help if possible

MOBILE, AL

Stillman K|2024 GMC Sierra 2500 HD

Confirmed Service Customer

4/13/2026

Excellent customer service! Much appreciated.

PATRICK WILSON

4/14/2026

Thank you; we appreciate your feedback! We look forward to your next visit! Take care!

Business Response

MOBILE, AL

James R|2025 Buick Envista

Confirmed Service Customer

4/21/2026

Everything went well above expected. They did a superior job. Extremely professional and friendly. Quick turn around too. Nicole and Mariah were particularly terrific!

MARIAH BOYKIN

4/22/2026

We're happy you found our staff to be so supportive during your experience here. Please don't hesitate to reach out if there's anything additional we can do for you.

Business Response

SEMMES, AL

Curtis W|2023 GMC Sierra 1500

Confirmed Service Customer

5/21/2026

Greg, my advisor, provided excellent service. He show great care in getting my vehicle repaired n outstanding rapport that made me feel he cared n understood my situation. Thank u Greg

GREGORY BOHLMAN

5/22/2026

Curtis, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Business Response

EIGHT MILE, AL

Agnes L|2023 Chevrolet Tahoe

Confirmed Service Customer

6/3/2026

Always friendly and helpful and call you back with updates

CODEN, AL

Ebony B|2024 GMC Yukon

Confirmed Service Customer

6/15/2026

I initially reached out to reschedule my appointment from the 13th to the 12th and received a text confirmation stating that I would be seen on Friday. However, when I called on Thursday, I was informed that I was still scheduled for Saturday and that no changes had been made to my appointment. After sharing the text conversation as proof, I decided to keep the Saturday appointment and cancel my existing plans rather than risk spending hours in the lobby waiting to be worked in on Friday. While driving to my appointment, my tire pressure warning light came on. I informed the service team and specifically requested that the tire be checked for a puncture. I was later told that the issue was a leaking valve stem and that it had been corrected. Unfortunately, on my drive home, the tire pressure light came back on. My husband thoroughly inspected the tire and discovered a small puncture that appeared to have been treated with some type of solution. He repaired the tire himself. Then, this morning, the tire pressure warning light came on again, this time indicating an issue with the front driver's-side tire. My husband had to meet me before work to add air to the tire, causing me to arrive late. This entire experience has been extremely frustrating. Between the scheduling confusion and the unresolved tire issue, I have lost confidence that my concerns were properly addressed. I do not have the flexibility to continue taking time off work for repeated visits to the dealership, and I am disappointed that I may need to return again to resolve a problem that I specifically requested be inspected during my appointment.

MOUNT VERNON, AL

Charles G|2012 Chevrolet Equinox

Confirmed Service Customer

6/19/2026

Very Professional

MOBILE, AL

Thomas H|2021 GMC Yukon

Confirmed Service Customer

2/11/2026

It was a great experience. Got all my needs taken care of. They were polite and very helpful!

MOBILE, AL

Mark D|2014 GMC 1500 Sierra

Confirmed Service Customer

2/27/2026

Customer service is always top notch, from booking the service to getting back on the road.

MOBILE, AL

David G|2023 GMC Canyon

Confirmed Service Customer

3/4/2026

Oil change and check. In and out in an hour including tire rotation.

3/6/2026

David, we are very happy we could provide you with a positive experience! We look forward to your next visit! Take care!

Business Response

MOBILE, AL

Frederick H|2022 GMC Yukon

Confirmed Service Customer

3/23/2026

all good

3/25/2026

Frederick, thank you; we appreciate your feedback! If you're ever in need of more help, please let us know!

Business Response

MOBILE, AL

Leo L|2018 GMC 1500 Sierra

Confirmed Service Customer

4/8/2026

The people at McConnell are always nice, professional and very helpful.

GREGORY BOHLMAN

4/9/2026

Leo, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!

Business Response

MILLRY, AL

Glen R|2022 GMC 1500 Sierra

Confirmed Service Customer

4/12/2026

Patrick did a good job

PATRICK WILSON

4/13/2026

Glen, we are glad we could help! Until the next time we meet, take care!

Business Response

IRVINGTON, AL

William D|2020 GMC 1500 Sierra

Confirmed Service Customer

4/17/2026

My services help me out. I am very pleased with with the service

GREGORY BOHLMAN

4/21/2026

William, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

Business Response

MOBILE, AL

William B|2025 GMC Sierra 1500

Confirmed Service Customer

5/1/2026

Quick, courteous service.

DAUPHIN ISLAND, AL

James S|2025 GMC Sierra 2500 HD

Confirmed Service Customer

5/1/2026

Quick and Excellent service.

SARALAND, AL

Andrew J|2020 GMC 1500 Sierra

Confirmed Service Customer

5/29/2026

Very good

MOBILE, AL

Christopher P|2015 GMC 1500 Sierra

Confirmed Service Customer

6/10/2026

Excellent as always

MOBILE, AL

Eugene A|2020 Buick Envision

Confirmed Service Customer

6/16/2026

Excellent people to work with!

MOBILE, AL

ANGEL W|2026 GMC Yukon

Confirmed Sales Customer

6/28/2026

I had a great experience @ McConnell the service with Tommy, Jimmy and Ken was excellent!

MCINTOSH, AL

Louise M|2023 Buick Envision

Confirmed Service Customer

6/28/2026

My customer service lady was wonderful. Checked on me and always asked if I needed anything. I think her name was Mariah. Great job.

THEODORE, AL

Matt H|2023 GMC Yukon

Confirmed Service Customer

4/25/2026

Greg, my service advisor was professional and efficient. It made the service experience smooth and enjoyable.

MARIAH BOYKIN

4/27/2026

Matt, thank you for your kind review; we are happy to pass along your comments to Greg here at McConnell GMC! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Business Response

MOBILE, AL

William H|2022 GMC 2500HD Sierra

Confirmed Service Customer

4/29/2026

Miriah did a fantastic job of communicating with me regarding updates and meeting all of my service request needs

MARIAH BOYKIN

4/30/2026

William, we really appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Business Response

MOBILE, AL

Edward B|2025 GMC Yukon

Confirmed Service Customer

5/1/2026

Everyone is so accommodating - from Winston to Gump

MOBILE, AL

Roger S|2023 Chevrolet Silverado 1500

Confirmed Service Customer

5/28/2026

Everyone was great

MICHAEL RICHBURG

5/29/2026

We are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

Business Response

MOBILE, AL

Wayland W|2017 GMC Acadia

Confirmed Service Customer

5/29/2026

Very good experience with the service Dept at McConnell in Mobile! Great Communication… easy to schedule appt… Thank you!

DAPHNE, AL

Arthur L|2026 GMC Sierra 2500 HD

Confirmed Service Customer

6/1/2026

I suggest you talk to the service manager, oil was all over my engine and front of truck including hoop! I would recommend an investigation into this. And ask Joe Coleman would was the most helpful in getting it resolved

BAY MINETTE, AL

Michelle S|2023 Buick Enclave

Confirmed Service Customer

6/17/2026

They were so very helpful to diagnose and access the problem based on the problems other GM customers were having with the exhaust plates. They were able to get me in and out in two days. Very friendly and easy to communicate with.

GRAND BAY, AL

Anthony B|2024 GMC Sierra 1500

Confirmed Service Customer

6/19/2026

Just great

MOBILE, AL

Michael K|2023 GMC Sierra 1500

Confirmed Service Customer

7/2/2026

I was treated very well and informed of progress during the repair. Edmond was great to work with. Unfortunately, one issue with the sound system returned after updating the software proved to only be a temporary fix. Not upset with the decision to try software repairs first.

THEODORE, AL

Ralph J|2013 GMC Terrain

Confirmed Service Customer

7/7/2026

Rachael & Tammy in the Body Shop are both an A+ in what they do. This was not the first time that I have been there and I have always been treated like family. Rachael will also tell You that anything they do to your vehicle has a life-time warranty.

MOBILE, AL

James K|2024 GMC Sierra 1500

Confirmed Service Customer

6/23/2026

Appointment at 11 AM for oil change and tire rotation. Arrived 10 minutes early. Truck sat until 11:45 AM before it was taken back for service. Brought truck back at 12:45 PM saying service completed. When I got home I noticed tires were not rotated as my bill states as tires were marked by me. I called service department and they were too busy to answer so I left a message for them to call me back. It has now been almost 24 hours with no returned call. Very disappointed in my service representative Michelle and the dealership overall.

SPANISH FORT, AL

Thomas H|2010 Chevrolet Silverado

Confirmed Service Customer

6/26/2026

It was a great experience as always!

MOBILE, AL

William W|2021 GMC Yukon

Confirmed Service Customer

4/21/2026

Like the people, very focused on the customer. Greg Bolhman has been my go-to guy in the service department!

MARIAH BOYKIN

4/22/2026

William, It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

Business Response

MOBILE, AL

William L|2021 GMC 1500 Sierra

Confirmed Service Customer

4/26/2026

The water pump replacement was sooner than expected. Greg,my service person,gave me direction on towing,warranty, which covered most of the repair. Still had to purchase new belts, and it was time anyway. Good experience this time.

GREGORY BOHLMAN

4/26/2026

William, we're happy you found our staff to be so supportive during your experience here at McConnell GMC. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Business Response

CODEN, AL

JOSEPH M|2026 GMC Sierra 1500

Confirmed Sales Customer

6/1/2026

Sixth vehicle bought at McConnell. Chris Hamburg and Peggy O'Brien were very professional.

MOBILE, AL

Seraphim H|2024 GMC Sierra 1500

Confirmed Service Customer

6/30/2026

Great Service Manager Edmond

FOLEY, AL

Glenda A|2020 Buick Encore

Confirmed Service Customer

5/22/2026

Even though they were short handed, they managed to get my vehicle taken care of in a timely manner.

MARIAH BOYKIN

5/23/2026

Glenda, we're so glad that we were able to go above and beyond your expectations! If you have any further questions, please don't hesitate to reach out!

Business Response

CHUNCHULA, AL

Kenneth R|2023 GMC Acadia

Confirmed Service Customer

6/18/2026

Work performed in a courteous and respectful manner

GRAND BAY, AL

Leon S|2012 Buick LaCrosse Sedan

Confirmed Service Customer

6/29/2026

Not very good after having my Buick lacrosse for 15 days and replacing the throttle mechanism because I had a stabilizer track light on which is nowhere in the repair manual states that is one of the issues I went in Saturday to pick it up paid $1100 went out and got in the car and the light was still on with all that technology and equipment and technicians. They didn’t figure it out.

AXIS, AL

Darrick W|2019 GMC 1500 Sierra

Confirmed Service Customer

6/25/2026

Great customer service in a timely manner

MOBILE, AL

Glenda D|2020 Buick Encore GX

Confirmed Service Customer

7/1/2026

Greg is always so polite and does everything he can to make sure my vehicle is always serviced and safe to drive.

GILBERTOWN, AL

Brent H|2014 GMC 1500 Sierra

Confirmed Service Customer

7/1/2026

Fast and quick

MOBILE, AL

Robert G|2023 GMC Acadia

Confirmed Service Customer

7/7/2026

In and out quickly.

MOBILE, AL

Lywanda M|2026 GMC Terrain

Confirmed Service Customer

3/30/2026

Always treated well at McConnell

CITRONELLE, AL

Karon F|2023 GMC Sierra 1500

Confirmed Service Customer

4/22/2026

They found the issue and Greg immediately got it taken care of.

SEMMES, AL

COLE M|2026 GMC Sierra 1500

Confirmed Sales Customer

5/28/2026

Very easy to deal with and great salesman

JOHN J

5/29/2026

Cole, your satisfaction is important to us, so we want to sincerely thank you for choosing McConnell GMC and we hope to see you again soon!

Business Response

WILMER, AL

CLAYTON B|2026 GMC Sierra 1500

Confirmed Sales Customer

5/28/2026

.

PEGGY P

5/29/2026

Clayton, thank you for the wonderful star rating! If there is anything else that we may do for you, please do not hesitate to reach out!

Business Response

MOBILE, AL

Adam D|2021 GMC Yukon

Confirmed Service Customer

5/31/2026

Terrible service shop. Took more than 48 hours to replace calipers, brakes and rotors. We had to beg for the vehicle back and threaten to take to another shop. Greg always has some excuse for why they are taking forever. Being “low on techs” is not a customer’s issue. Pay them more, and they will show up. This experience was terrible just like the other 6-8 times we have had to bring the Yukon in for service. Greg does not have the right personality for customer service. The whole experience at Mcconnel besides the purchasing of the vehicle has been terrible.

THEODORE, AL

Troy T|2019 GMC 1500 Sierra

Confirmed Service Customer

6/4/2026

Very easy customer experience.

MOBILE, AL

City O|2025 GMC Sierra 2500 HD

Confirmed Service Customer

6/18/2026

Dropped vehicle off early at 10:20 (appointment was at 10:30). Advised service rep that I would just leave in instead of waiting an hour for the service. This consisted of an oil change and fuel filters. At 2:20 in the afternoon I reached out to the rep to advise status. I never got a response so I went back to the service center. I was told that they would be bringing my vehicle right around. It never showed up. I was asked again if I was being helped. I told them I was waiting on my vehicle. That person left and came back stating that the pump used to fill oil had failed. And they were using quart containers to top it off. Vehicle finally came around at 3:20. I am glad I decided not to wait for the service. Normally the service isn’t this disjointed. This time made up for lost opportunities to not measure up. I will be back though. Everyone was nice enough....just slow.

MOBILE, AL

Howard H|2026 GMC Sierra 1500

Confirmed Service Customer

7/3/2026

Quick turn but is was surprised the my truck was not washed and vacuumed with a full service.

FAIRHOPE, AL

Betty F|2022 Buick Encore GX

Confirmed Service Customer

6/11/2026

Fast & efficient

STAPLETON, AL

Barry H|2024 GMC Yukon

Confirmed Service Customer

6/11/2026

Mariah was great, vehicle was taken care of in no time at all.

SEMMES, AL

Valencia C|2019 Buick Encore

Confirmed Service Customer

7/9/2026

The staff was very pleasant and courteous.The facility was clean with refreshments present for customers.

MOBILE, AL